Privacy Policy

CANCELLATION

Cancellations made more than 30 days from the "out date" will be charged $100 of the total rental.

Cancellations made within 30 days of the "out date" will be charged 50% of the total rental.

Cancellations made within 14 days of the "out date" will be charged 75% of the total rental.

Cancellations within 7 days of the "out date" will be charged the full rental total.

DAMAGE WAIVER

An optional damage waiver is available. For 20% of the rental charges, the customer can waive the risk of accidental damage to the rented space. The Damage Waiver does not cover the cost of missing items or negligent use of the space. To make sure you receive credit for broken or damaged items (if Damage Waiver is elected), please return the broken items. For example, if a glass is broken, please return the broken piece(s) for coverage. Excluded from this waiver is loss or damage due to theft, disappearance, and mildewed, burned or torn linen. Examples of damage covered by Damage Waiver include accidental damage such as chips, cracks, broken china or glassware; stains to linens, damage to tables or chairs.

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The damage waiver fee is non refundable. Damage Waiver is Not Available for damage due to weather events taking place at Midwest Custom Event Center. Damage due to vandalism, vehicles, lawn equipment, decorations, other vendors, grilling and food preparation, non-Event Essentials lighting, falling branches and trees not from weather, and chemicals such as fertilizers and pesticides; for example, is the customer's responsibility. Broken, Damaged and Missing Rental Items. The customer is responsible for the rented space while in their possession. Be sure space is secured while in use. Notify us immediately if you are unable to agree to this policy.

RENTAL PERIOD AND RATES

Generally, rates are quoted for a one-day, single-use event depending on if you book ½ day or a full day. Arrangements for customers utilizing Midwest Custom Event Center for deliveries, security, and other services not included in your rental will be made on a case-by-case basis depending on customer needs, staff availability, venue requirements, etc. Typically, arrangements allow for proper access to the event space. If you require a different rental period or accommodation, please contact us for rate information. All charges are for time booked whether used or not. Prices and policies are subject to change